
So here's a sad truth I recently discovered: I can buy a Chrysler from F*rd and be treated better at the F*rd shop than any Chrysler dealership! How backwards is that?!
If you know me, (and if you don`t, you`ll find out if I haven`t already said so), I hate F*rd. And there's MANY reasons to do so. I love Chrysler. And I'm on my second one to prove it. But the bizarre thing is I've F*rd to thank for it!
It's like this: ever since April 1, I was driving my BMW M540i and loving every moment of it. But in the back of my mind I knew that when Autumn turned into winter, that I'd have to put it away and rely on my Caddy CTS for winter duties. Sometime during June, I went to remove the winter tires on the CTS only to find the nuts had 'frozen' to the bolts and I couldn't get the wheels off. Ok, so I brought the car home from my buddy's place and was terrified the entire drive back. The steering wheel was doing anything it wanted; the brakes were nearly non-existent, and so on.
It was a horrible drive home and then I took it to Canadian Tire to have the bolts drilled out and replaced. While it was there, I was informed of over $3000-worth of repairs it needed. This car was a nightmare from the beginning and had cost us well over $2500-worth of repairs prior to this. We decided it needed to go. So began the search for a newer vehicle to replace it.
Among the vehicular choices were the Audi A4/A6; Hummer H2; Infiniti FX 35/45 and G35x; Chrysler 300C AWD; and a variety of other models. After an exhaustive search and some useless guidance and time-wasting by our bank, we had narrowed it down to the Infinitis and Chrysler 300s. I posted my car for sale on Autocatch and Kijiji and also a few ads looking for an Infiniti FX and Chrysler 300C.
One day, someone sent me a response via Kijiji that there was an Infinity FX45 at Kanata F*rd. Ok, so why not, I thought, and went to see the FX. When I got there, I came across the gorgeous red 300C you see in the pic above this story. Well, I was there primarily for the FX but I decided to try this 300C. Listed at $22,000 for a 2007, that was a damn good price and with only 50,000kms, the mileage was even better. I took it out, discovered an unknown feature of automated high-beams and found the car drove like it just came off the showroom floor.
So I went back home and discussed it with our revised post-bank BS (take that TD Bank!), budget and then I noticed there was a White 300C AWD at Capital Dodge. I had been there at the beginning of the summer and had tried to purchase it only to find out that the final tally after factoring-in the balance owed on the CTS, that it would be too expensive. However, before coming to that conclusion, the guy I was dealing with was a bit of a jackass, jerking us around, playing up the purchase, the car's many attributes, (and it WAS WELL-EQUIPPED: Nav; 6-cd; AWD; Bluetooth and low mileage), I advised him I'd come back in the afternoon with a down-payment. Well, I returned later and he was gone, nowhere to be found. No one knew where he was. I had to out to the in-laws that evening so when Monday came around, I called him, wondering why he didn't call me on the Saturday after leaving my mobile number with the receptionist. Anyway, when I did get a hold of him, he just flat-out said it would be too expensive for our budget. So the idea here was that we weren't worth the time to call back or to continue discussing it.
So, this happened after I had a horrible experience with this dealership in the Spring in which the
MANAGER insultingly said out loud, "..and here is where the sales process comes to an end", when I told him the CTS had 200,000+ kilometers on it. I was so insulted, that I wrote to Chrysler Canada a letter of complaint.
Anyway, I'm getting off-track here. So, unintentionally, we ended up dealing with the same salesman for the same car, because IT DIDN'T SELL DURING THE ENTIRE SUMMER! I went to look at it, drive it and though it was a bit rougher in the driving, (the tranny was slamming into its gears), I was ready to buy it. Of course, this jerk had to argue that the car was fine, "nothing wrong when I drove it earlier", yeah right, do you KNOW WHO YOU'RE dealing with?!!
So, we were to go see our bank to get an idea of what they could do for us per-month-wise and on that day, I get an email from this guy saying the car was sold. Well I watch Autocatch thoroughly through the day to see what has been uploaded, what has sold; etc. I went immediately to see if it had been identified as sold and there it was, plain as day, STILL for sale! And so it remained for a week. So he lied. Didn't even have the balls to call... he'd rather lose a sale than deal with someone who knows cars!
And so, back to the web I went and onto Kanata F*rd's website and lo, they dropped their red 300C to $18,000! Bam, I was on it! I went to see it again and there on the mirror was a tag for $27,000!! HUH?!! Anyway, when I talked to the salesman again, (Blair), he said someone had put it there because they couldn't find the other one. So, again I went back to the bank and within LESS-than-10 minutes, I walked out of the meeting having had enough of TD Bank's crap. I went back to Kanata F*rd, met with the finance manager; we did the figures and put down $500. Within 10 minutes, we were approved! All through this, the salesman answered ALL my questions, never treated me like some dork who
thinks he knows something about cars. The finance manager gave us the low-down on what to expect from the bank; what they could do; what the bank wouldn't do; etc.
All through the summer, I went to multiple Chrysler dealerships; surprisingly three times to Capital Dodge despite their shitty and personally-offensive attitudes! I only went for the cars, not for the personnel. Southbank made a few half-hearted attempts at finding me the car I wanted, but never really met my criteria. Dilawri was NEVER on my radar, their prices were always way too high. And their service department are just jackasses not prepared to help a potential customer when I went to them with the VIN in order to find out what warranty-based work had been done on the car and how much warranty remained. They said it was due to privacy laws in regards to the previous owner. Give me a damn break, I don't care who owned it, I just wanted to know what had been done and what was left! BMW gave me that info OVER THE PHONE when I researched the 540! Kanata F*rd answered ALL my questions, even explaining the $4000 drop in price from one day to the next. I even asked them to find out about the warranty, hoping that perhaps professional courtesy between dealerships would help them get the info. And they did... AFTER WE BOUGHT THE CAR!!! At that point, they could have stopped 'working for us', the car was sold. But no, they DID find out and gave me the info requested.
All this is to say, the irony of buying my favorite domestic vehicle from my most-hated of brands is not lost on me! I hate F*rd, always have, always will. But the people made the difference! And in today's world, why is it we have to be struck-dumbfounded when we encounter excellent service?! Whatever the case may be, F*rd gpt my money, they have my endorsement! I told them twice, that I would never buy a F*rd but I WILL buy another car from them any day! I love my Chrysler 300C but damnit Chrysler, you need to review who you hire or send them to some sort of Disney-based customer service seminars because with one exception, we were treated like we were wasting their time! And right now, Chrysler doesn't need that rep.
I have the car I've wanted for the last 5 years but I had to buy it from the company I hate the most. Ironic you say?!! F*rd obviously knows how to treat customers, NO MATTER WHAT BRAND OF VEHICLE THEY ARE THERE TO BUY!! They even gave us free lifetime oil-changes!
Kudos to you, Kanata F*rd, you have my vote. And Chrysler: take note!